Search results in category Customer Service
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The Stranded Customer: Should you put her in your cab or her car?
Published: 10/15/2010 by Lynn Ford in Customer Service
(0 reviews)There are questions of law, safety, and judgment on what to do with those who are standing by waiting for their disabled vehicle to be loaded. There are several options discussed here to help you make the best decision based on the situation.
I;m Tired Of You Too!: Tough times for towers don't justify bad behavior
Published: 06/01/2011 by Scott Burrows in Customer Service
(0 reviews)Honesty, openness, quality work, a problem-solving attitude, and customer care and service are key to success in every business, and especially in towing and recovery, an industry still plagued by poor image issues mostly due to bad apples who steal towers’ business and cheat customers. Here’s a reminder that earning a reputation for ethical behavior can make all the difference in a tough business. Part 2 of 3.
Liar, Liar: Are your company's pants on fire? Better look.
Published: 06/01/2011 by Scott Burrows in Customer Service
(0 reviews)Honesty, openness, quality work, a problem-solving attitude, and customer care and service are key to success in every business, and especially in towing and recovery, an industry still plagued by poor image issues mostly due to bad apples who steal towers’ business and cheat customers. Here’s a reminder that earning a reputation for ethical behavior can make all the difference in a tough business. Part 3 of 3.